FAQ

How do I place an order?

Browse our products, add your chosen items to your cart, and follow the on-screen instructions to complete checkout. Once your order is placed successfully, you will receive an Order Confirmation Email.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. Requests are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided processing has not begun.

Once an order enters processing or has been shipped, it can no longer be modified or cancelled.

What if I have not received my confirmation email?

Please check your spam, junk, and promotions folders. If you still cannot find it, contact our Customer Support team with the email address used at checkout and any available order details.

Which payment methods are available?

Available payment methods are displayed at checkout. Options may include major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other locally supported methods.

How do I use a discount code?

Enter your valid discount code at checkout before completing payment. The discount will be applied if your order meets the promotion requirements.

When will my order arrive?

Orders are generally processed within 5 business days. Estimated delivery takes 10–20 business days after shipment, excluding processing time.

Actual delivery times may vary depending on your location, customs procedures, and carrier operations.

How do I track my package?

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking information.

What should I do if my package is delayed?

Weather, customs inspections, transportation issues, and high shipping volumes can sometimes cause delays. If your package appears delayed, please contact our Customer Support team so we can help investigate.

Can I return my order?

You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and includes its original packaging and proof of purchase.

Please contact Customer Support for approval and return instructions before sending any item back.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and help arrange an appropriate solution.

How long does a refund take?

After your return has been received and inspected, approved refunds are issued to your original payment method within 5–15 business days. Processing times may vary depending on your bank or payment provider.

How can I contact Customer Support?

Please email our Customer Support team using the address below. For order-related questions, include your order number and the email address used at checkout.

Customer service contact information is also included in your Order Confirmation Email.

How is my personal information protected?

We respect your privacy and take reasonable measures to protect your personal information. Please review our Privacy Policy for details about how information is collected, used, shared, and protected.