Shipping Policy

Order Processing & Delivery Times

Orders are typically processed and shipped within 5 business days after they are placed. Once shipped, estimated delivery takes 10–20 business days, depending on your destination, local carrier services, and customs processing, where applicable.

The delivery estimate begins after shipment and does not include order processing time.

Delivery times are estimates and are not guaranteed. Customs inspections, severe weather, public holidays, and carrier-related delays may affect your delivery date.

Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can use this number to track your shipment at www.17track.net.

Shipping Rates & Import Fees

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, your selected shipping method, and any applicable promotional offers. The final shipping cost will be displayed before you complete your purchase.

Customs duties, taxes, or import fees imposed by your country or region are the customer's responsibility, unless otherwise stated.

Shipping Destinations

We currently ship worldwide, subject to carrier and logistics availability.

If we cannot ship to your location, our Customer Support team will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact our Customer Support team using the email below. Contact details are also provided in your Order Confirmation Email.

Changing Your Shipping Address

If you need to change your shipping address, please contact our Customer Support team as soon as possible.

Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day your order is placed, provided the order has not entered processing or been shipped.

Once processing has begun or the order has shipped, we are unable to modify the shipping address.

Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address. Please check that all shipping details are accurate and complete before finishing checkout.

Shipping Methods & Fulfillment

Orders are processed and shipped Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, and Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to deliver orders worldwide.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact our Customer Support team.

We will work with the shipping carrier to investigate, help locate your package, and provide updates. Although we cannot guarantee carrier transit times, we will make every reasonable effort to assist you in resolving the issue.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your order within the address-change window described above, before processing or shipment begins.