Privacy Policy

Thank you for visiting nestavilo.com, operated by Nestavilo (“we,” “our,” or “us”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, place an order, or use our services.

By accessing or using our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, or use our services.

Information You Provide

This may include:

• Full name, email address, and telephone number.
• Billing and shipping addresses.
• Payment information.
• Order details and purchase history.
• Information you share with our Customer Support team.

Payment information is processed through third-party payment providers. We do not store your complete payment card details.

Information Collected Automatically

When you browse our website, we may collect:

• IP address, browser type, and device information.
• Operating system.
• Pages visited, browsing activity, and time spent on our website.
• Referring websites.
• Information collected through cookies and similar technologies.

This information helps us understand customer preferences, improve website performance, and provide a better shopping experience.

2. How We Use Your Information

We may use your information to:

• Process payments and fulfill, manage, and deliver orders.
• Send order confirmations, shipping updates, and other transaction-related communications.
• Handle returns, refunds, questions, and customer service requests.
• Prevent fraud and maintain website security.
• Improve our website, products, services, and customer experience.
• Send promotional emails and marketing communications when permitted.
• Provide personalized content, offers, and advertisements.
• Analyze website traffic and customer behavior.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information when necessary to provide our services or meet legal requirements.

Service Providers

We may share information with third-party providers that help us operate our business, including:

• Payment processors.
• Shipping, logistics, and order fulfillment partners.
• Website hosting and analytics providers.
• Advertising and marketing partners.
• Customer support services.

These providers may access your information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required by law, legal proceedings, or government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to support website features and improve your browsing experience. These technologies help us:

• Remember your preferences and keep items in your shopping cart.
• Understand how visitors use our website.
• Measure website performance and improve our services.
• Provide more relevant advertising and marketing communications.

Third-party analytics and advertising services may also use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

5. Payment Information

Payments are processed through secure third-party payment providers. We do not collect or store your complete credit card details.

Your payment information is handled according to the privacy policies and security practices of the payment providers.

6. Marketing Communications

With your consent, or where permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe at any time using the “unsubscribe” link in our marketing emails. You may also contact our Customer Support team to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request details about how your information is collected and used.
• Withdraw consent where applicable.

To exercise these rights, please contact our Customer Support team using the email provided below.

9. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect their personal information. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content.

Please review their privacy policies before providing personal information.

11. International Data Transfers

Your information may be processed, transferred, and stored by our service providers in the countries where they operate.

By using our website, you acknowledge that international transfers may be necessary to provide our products and services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, or applicable legal requirements. Updates will be posted on this page, and the last updated date will be revised accordingly.

Please review this policy periodically to stay informed about our privacy practices.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Customer Support team.